The time it takes to get a wedding gown can take as long as 6 months and depends upon the style and customizations you desire. We will always try to get you the gown of your dreams as soon as the dress maker can. For formal and bridesmaids gowns it can take 14 weeks however, some styles are considered “quick ship” and can arrive as soon as 6-10 days. For custom suits there is an estimated 10 weeks, but this too can take less time depending upon your needs. For tux rentals, we suggest 3 weeks, but we have gotten them in as short as 6 days. We do recommend that you do your best to plan ahead and give your self plenty of time to get your order in.

Being that we are a luxury – exclusive boutique, we do NOT under any circumstances allow for returns, exchanges, or refunds. We do a 3-point check to make sure your order is exactly what you want so that it fits the first time, the right way and you look your absolute best.

The time and cost for alterations can vary but we do have options to order your garment with custom measurements so that it fits you upon arrival. This will however not be exact in the event that you gain or lose weight and you will need to commit to a shoe heal to make sure the length does not change. Our professional stylists will consult with you in the event that you are planning to alter your body between the date you order your attire and the date you receive your purchase. Please remember that all sales are final as your item is made just for you.

We do everything we can to stay competitive and within your budget. We do have special sales and group purchase discounts to offer you in the event you want to order your bridal gown, with your maids and mothers’ gowns and your wedding party custom suits and tuxedos you will have access to a discount.

When gown shopping you will want to have an idea of your budget and please be honest with us about that. We never want you to make a purchase that is not exactly what you want. We also ask that you bring in a heel height shoe that you will be wearing on the event day (this does not have to be the exact shoe, but it will help if you request custom measurements to have the height of the heel for measurements). Upon looking at dresses you may hear or notice that we bring you samples to try on that are larger than the clothes that you wear every day. This is because formal gowns are as much as 3 sizes bigger than the size you wear. This is not to offend you; it is just the reality of dress sizes. Remember to be open and honest with us as we want to give you the most magical experience we can and that means that we will be having some heart-to-heart moments and conversations. We are a family run business and we are excited to welcome you home!